Privacy Policy
Effective Date: September 1st, 2025
Table of Contents
- Introduction
- How We Collect and Use Your Personal Information
- Use of the Intugle Trust Center
- Cookies and Tracking Technologies
- Use of the Intugle Services
- Sharing Information with Third Parties
- International Data Transfers
- Data Subject Rights
- Security of Your Information
- Data Storage and Retention
- Children's Data
- Updates to This Policy
- Questions, Concerns, or Complaints
1. Introduction
Intugle Inc. ("Intugle," "we," "our," or "us") is a Delaware-headquartered technology company that provides a GenAI-powered data analytics platform to enterprise customers. We are committed to protecting your personal information and respecting your privacy rights. This Privacy Policy explains how we collect, use, share, and protect personal data through our Trust Center (https://trust.intugle.ai), platform, and services. We recognize privacy as an ongoing responsibility, and we will update this Privacy Policy periodically to reflect changes in our practices or applicable laws.
2. How We Collect and Use Your Personal Information
We collect the following categories of personal information:
- Name, job title, employer name
- Business contact information (work email, phone, and address)
- Login credentials (when applicable)
- Usage data from our services (activity logs, device/browser details, IP address)
- Payment and billing information (for customers)
Uses:
- Provide and operate our platform and services
- Communicate with you (support, updates, marketing where permitted)
- Improve product features and security
- Conduct business operations (billing, account management, compliance)
- Detect, prevent, and investigate fraud or abuse
We do not sell your personal information.
3. Use of the Intugle Trust Center
When you visit trust.intugle.ai, we may automatically collect information such as:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent
- Referring/exit pages
We use this data for analytics, to optimize Trust Center performance, and to improve user experience.
5. Use of the Intugle Services
When you use our platform:
- We process customer data provided by you or your employer.
- We may collect system-generated logs (e.g., performance metrics, API calls).
- Customer data remains the property of our customers.
- We process it solely to provide our services, under the terms of our Master Subscription Agreement (MSA) or Data Processing Agreement (DPA).
6. Sharing Information with Third Parties
We only share your information in limited circumstances:
- Vendors and subprocessors: cloud hosting, analytics, and email delivery providers under strict confidentiality terms.
- Legal obligations: when required by law, regulation, or legal process.
- Business transactions: in case of a merger, acquisition, or sale of assets.
- With consent: where you explicitly authorize sharing.
7. International Data Transfers
We may transfer personal data outside your country, including to the United States, where Intugle is headquartered. Where required by law (e.g., GDPR), we implement appropriate safeguards such as:
- Standard Contractual Clauses (SCCs)
- Data Processing Agreements with vendors
- Technical and organizational measures to protect transferred data
8. Data Subject Rights
Depending on your jurisdiction (e.g., GDPR, CCPA), you may have the following rights:
- Access your personal data
- Correct or update inaccurate data
- Request deletion of your data ("right to be forgotten")
- Restrict or object to processing
- Data portability
- Withdraw consent for processing (where applicable)
- Lodge a complaint with a data protection authority
To exercise your rights, contact us at hello@intugle.ai.
9. Security of Your Information
We use technical, organizational, and administrative safeguards to protect personal data, including:
- Encryption of data in transit and at rest
- Access controls and authentication measures
- Regular monitoring and vulnerability assessments
However, no system is fully secure, and we cannot guarantee absolute security of your data.
10. Data Storage and Retention
- Customer data: retained for the duration of the contract plus a limited period for backup and compliance.
- Prospect/marketing data: retained until it no longer has business value or until you opt out.
Personal data may be deleted upon verified request.
11. Children's Data
Intugle does not knowingly collect personal data from children under 16 (or lower age as permitted by local law). If you believe a child has provided us data, please contact us and we will delete it promptly.
12. Updates to This Policy
We may update this Privacy Policy periodically. The "Effective Date" at the top reflects the latest version. Material changes will be communicated via email or notice on our Trust Center.
13. Questions, Concerns, or Complaints
If you have questions or wish to exercise your privacy rights, contact us: